It's so freakin hard for a guy who worked as a Tech support rep for 2 diff co.'s for 2 years and then suddenly shift to a customer service position, to make things worse, a bank. But come to think of it, I get to know stuff I never knew before. (I never did banking all my life!) I only knew how to check my balance, withdraw and that's about it. i never knew any other stuff.
When you're a tech, you need not be perky, you just gotta be at the customer's pace. I can adapt to how they speak. But now, I gotta be perky and professional at the same time. Which really annoys me. It's a more relaxed job and the working environment rocks but it really needs a lot of gettin' used to. I used to have 17mins to resolve an issue but now, its down to 5 mins 20 secs. well, it really has to be that way or it's bust. hehehe. I was hitting the target today and thn I got a call that lasted almost 30mins. making me miss the mark by 25 secs. crap.
Well another round tom. Still the same thing, start strong, finish strong, have fun doin' it. I really am beat today so I guess I'd catch you tom. Y'all take care aight?
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